Our Customer Service


Here for you

As a company, we aim to be personal and relatable. We are continually reviewing our processing to be able to provide the best customer service to our customers. You may have noticed we have a new phone system that will ask you some questions prior to connecting with one of our team. Entering your verified Customer Number, Postcode and reason for your call will allow us to route you to the member of our team to best help you with your query first time.

Churches Fire Fire Alarm Monitoring


Our technicians can generate instant certificates and quotations on their tablet. This means that you will never have to wait for paperwork to be sent to your business. We pride ourselves on the speed and efficiency of our customer service. We are not just friendly faces – we deliver the results that are important to you.

Customer feedback for our Sprinkler technicians:

“Please could I, on behalf of British Airways Engineering, pass on our thanks for the hard work and dedication of the Churches Fire & Security staff in carrying out the sprinkler works. The project has proceeded to a satisfactory conclusion without any problems. I have over the years worked with many companies in association with sprinkler works, but this is the first time I have received such comprehensive information, which is greatly appreciated.”

Jon Taylor, BADC Facilities Manager at British Airways Engineering

British Airways

Personal Support

No matter how big or small your company, we are here to support you with the level of customer service that you need to proactively plan your services and to minimise sudden large capital expenditures. Our onboarding process for new clients is designed to ensure you have everything you need to get started with our company.

Churches Fire & Security’s administrative support system means that our staff are fully trained in how to deal with queries, emergencies and complaints, in line with our escalation process. Our ERP electronic system is proven as an effective way to keep you up to date with progress, system status, budgets and our performance.

Churches Fire Fire Alarm Monitoring

Feedback for our Key Customer Support team:

"Please can I just say a massive thank you for all your help and support this year. I’ve had several excellent reports on how you’ve sorted issues out for us and how good the communication and service in general has been since you came on board."

Sarah Jane Field, Protecta Business Manager at Portakabin Limited


One of the key elements of our outstanding customer service is that we provide 24/7 emergency support to clients as standard. Churches Fire & Security’s four hour SLA guarantees that a technician will be with you within four hours of you notifying us of the emergency. For Intruder Alarms it is a four hour response, with CCTV Systems and Access Control response on the same day. You can trust us to be on hand to help when needed.


Choose Churches Fire & Security to fulfil all of your fire and security requirements today. Your safety is our highest priority.