Churches Fire office

Our Customer Service

AT CHURCHES FIRE, WE ARE COMMITTED TO PROVIDING YOU WITH OUTSTANDING CUSTOMER SERVICE

Here for you

As a company, we aim to be personal and relatable. We promise that you will always be able to speak to a human when you pick up the phone to us and will never have to waste time listening to pre-recorded phone menus. We offer over the phone advice and reassurance to our clients. If you require a call out, our network of technicians are spread across the UK, fully-equipped to offer repair and maintenance services.

Churches Fire office

EXCELLENT COMMUNICATIONS

Our technicians can generate instant certificates and quotations on their tablet. This means that you will never have to wait for paperwork to be sent to your business. We pride ourselves on the speed and efficiency of our customer service. We are not just friendly faces – we deliver the results that are important to you.

 

Personal Support

No matter how big or small your company, we are here to support you with the level of customer service that you need to proactively plan your services and to minimise sudden large capital expenditures. Our onboarding process for new clients is designed to ensure you have everything you need to get started with our company.

Churches Fire’s administrative support system means that our staff are fully trained in how to deal with queries, emergencies and complaints, in line with our escalation process. Our ERP electronic system is proven as an effective way to keep you up to date with progress, system status, budgets and our performance.

Churches Fire office

24/7 EMERGENCY SUPPORT

One of the key elements of our outstanding customer service is that we provide 24/7 emergency support to clients as standard. Churches Fire’s four hour SLA guarantees that a technician will be with you within four hours of you notifying us of the emergency. You can trust us to be on hand to help when you need help.

 

Choose Churches Fire to fulfil all of your fire safety requirements today. Your safety is our highest priority.

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