Our Values

Our Mission

To safeguard life and property from the threat of fire and theft.

Our Vision

To be the best and most trusted partner in fire safety and security, giving an unsurpassed customer experience at all touchpoints.


  • We are here for our customers; 24 hours a day, 365 days a year.
  • We provide an unrivalled quality of service with confidence.
  • We shape our services according to our customer’s needs.



  • We act with integrity by doing what’s right, not what’s easy to ensure that our customer’s obligations are fulfilled and compliant.
  • We act with honesty and pride ourselves on nurturing long-term customer relationships.
  • Our work is continually assessed by independent third-party accreditors to ensure the highest quality service and maintenance; the safety of our employees, customers and partners is our top priority.


  • Our nationwide team of highly-trained technicians are our greatest assets, providing the UK with world-class fire safety and security.
  • We support our technicians through a team of technical managers, experienced account handlers, designers and support staff.
  • Our passion for continuous learning and development makes us credible experts in ensuring legal fire safety and security responsibilities are adhered to.


  • We deliver industry leading call-out response times; we recognise that quick resolutions are important to our customers.
  • We constantly review new technology and innovative solutions to improve the efficiency and effectiveness of our service.
  • We pride ourselves on the speed and capabilities of our support and customer service teams.


  • We push for simplicity, utilising unparalleled systems to save our customers’ both time and money, often by removing the need for multiple technician visits.
  • We utilise the latest technologies to provide a suite of management information and analytics in one centralised customer portal.
  • We partner with industry leading systems to widen our technical capabilities and provide additional account visibility to our customers.