Getting in Touch
Our dedicated Customer Service Team work 08:00 - 17:00 Monday to Friday. Outside of these hours, our Alarm Receiving Centre provides emergency call outs and alarm monitoring 24 hours a day, 7 days a week.
We aim to contact customers to arrange service visits prior to the month that their service is due. If you haven't heard from us 30 days before your service is due, please complete our Service Booking Form.
If anything is unclear regarding a recent service, please complete our Service Query Form. We will review your query and one of our Customer Service Team will be in touch shortly.
We are grateful for all feedback and are pleased to hear you're happy with the service you're receiving. We would really appreciate your support in leaving us a Google review and we'll ensure this is shared with the employee/s.
We take all complaints seriously and would like to speak to you as a priority. If possible, please contact us on 0370 608 4350. If you are unable to call, please complete this Complaint Form and a member of our Customer Experience Team will be in touch. Your complaint will be acknowledged within 24 hours, and we aim to resolve the complaint within 14 days.