Frequently Asked Questions (FAQS)

Getting in Touch

Our dedicated Customer Service Team work 08:00 - 17:00 Monday to Friday. Outside of these hours, our Alarm Receiving Centre provides emergency call outs and alarm monitoring 24 hours a day, 7 days a week.
You can either contact us on 0370 608 4350 to provide updated details over the phone, or complete our Change of Details Form and a member of our Customer Service Team will get in touch.

Quotes

You can contact our quotes team directly by emailing quotes@churchesfire.com detailing your query, or alternatively you can give us a call on 0370 608 4350 extension 410.
You can contact our quotes team directly by emailing quotes@churchesfire.com or alternatively, you can give us a call on 0370 608 4350 extension 410. One of the team will then provide information on what happens next.

Servicing

We aim to contact customers to arrange service visits prior to the month that their service is due. If you haven't heard from us 30 days before your service is due, please complete our Service Booking Form.
If anything is unclear regarding a recent service, please complete our Service Query Form. We will review your query and one of our Customer Service Team will be in touch shortly.
You can access all of your documents online through our customer portal. If you'd like to get that setup, please complete our Register for Customer Portal Form. Alternatively, please call us on 0370 608 4350 and one of our team will help get that set up.

Feedback

We are grateful for all feedback and are pleased to hear you're happy with the service you're receiving. We would really appreciate your support in leaving us a Google review and we'll ensure this is shared with the employee/s.
We take all complaints seriously and would like to speak to you as a priority. If possible, please contact us on 0370 608 4350. If you are unable to call, please complete this Complaint Form and a member of our Customer Experience Team will be in touch. Your complaint will be acknowledged within 24 hours, and we aim to resolve the complaint within 14 days.
We are sorry to hear you'd like to cancel your services with us. We'd appreciate the opportunity to resolve any issues, so please contact us on 0370 608 4350 so that we can discuss your account. Please note our cancellation terms are detailed in our Terms and Conditions which can be found here.

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