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The Wrekin Housing Trust

CASE STUDY: THE WREKIN HOUSING TRUST IS ONE OF THE LARGEST SOCIAL HOUSING PROVIDERS IN THE WEST MIDLANDS.

Overview

The Wrekin Housing Trust is one of the largest social housing providers in the West Midlands, with almost 12,000 homes across Shropshire and Staffordshire. Three of their five stated values align fully with Churches Fire’s company philosophy and the way that we like to work:

  • “Getting it right first time: We always try to deliver outstanding customer service.
  • A ‘can do’ approach: We focus on finding solutions and never pass on a problem.
  • Working together as one team: A key to success. Together, everyone achieves more.

These core values ensure that Churches Fire deliver a compliant and safe environment for tenants, visitors and Wrekin Housing employees.

Our Approach and Solution

Our 10-year contract delivering fire maintenance services to Wrekin Housing Trust was won in 2011. The properties we service cover 290 sites, comprising high-rise flats, residential blocks, warden-managed homes, shops and offices.

As part of our service to Wrekin Housing, we maintain fire alarms, emergency lighting, dry risers, smoke vents, fire extinguishers and fire sprinklers. At the outset of this project, we worked flexibly with Wrekin Housing to develop a bespoke set of interval servicing requirements, including weekly testing of fire alarms at 11 sites and emergency lighting at 36 sites. We also provide the assurance that emergency call outs for the Trust are attended within two hours.

Our years of experience mean that we are familiar with the challenges of maintaining social housing. Therefore, flexibility, combined with responsive communication is key to ensuring that properties remain compliant. Our dedicated account handler manages the relationship with Wrekin and provides the personal interface and ‘reliable friend’, particularly in times of crisis or emergency. Alongside this, our technicians provide direct telephone support on a daily basis.

Wrekin Housing raise individual purchase orders for planned maintenance, which are released electronically to our technicians on a weekly basis. The technicians then make the appointments to attend and confirm by telephone the day before. For remedial works that are noted at the service visit, more than 90% of additional work is completed at the time of the visit, providing a highly-efficient and cost effective service.

The Benefits of working with Churches Fire

The importance of protecting the Trusts’ buildings and tenants is paramount to their work. Our solutions deliver:

  • Technology-enabled communications
  • Monthly customer meetings
  • Transparency and visibility through our customer portal
  • Swift rectification of issues
  • A responsive, caring account handler
  • Compliancy assurance

 

Churches Fire are a reliable, conscientious and flexible contractor with a knowledgeable work force willing to accept the challenging environment that social housing can bring. They deliver a cost effective, efficient service to both client and tenants.

Jason Scott, Category Manager

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