Please contact us by telephone, email or via our online enquiry form and a member of our Customer Service Team will be delighted to help you.
We aim to respond to enquiries received via email or the online form within two working days.
Are you a large or multi-site organisation? If so please alternatively use the contact form on our National Accounts page to be dealt with directly by our dedicated National Accounts team.
We are always keen to hear back from our customers - it's great to hear how well we've done, but we do understand that sometimes things can go wrong. If you do have any concerns, then please get in touch with us by phone or by email firstname.lastname@example.org
Please give us as much detail as you can about the issue, and we will be in touch as soon as we can. You will receive an acknowledgement within 24 hours and we aim to have a full resolution within 3 days. Once we have dealt with your complaint, you may hear from our Customer Services Manager, who will check with you everything is now working well. If you do not wish to receive further correspondance from us please do let us know.
Please be aware of an important change to telephone hours which comes into effect 21st March 2016. Our phonelines will be manned by our Customer Service Team from 09:00 till 17:00 Monday - Friday (with the exception of bank holidays). You will still receive an out of hours emergency service from 17:00 till 09:00 everyday.