Alarm Receiving Centre (ARC)
Protect your business premises with 24/7 professional alarm monitoring, providing peace of mind that your fire and intruder alarms, and CCTV system are constantly observed.
What is an Alarm Receiving Centre?
An Alarm Receiving Centre (ARC) is a secured monitoring facility that oversees and manages connected fire and security systems.
Fully managed 24 hours a day, 365 days a year by specially trained colleagues, our customers benefit from the latest technology to give peace of mind that their premises is continually monitored.
Our team are 100% dedicated to the management of our customer’s sites, ensuring undivided attention is given where it is required.
What Are The Benefits of Alarm Monitoring?
- With your premises fully connected to our monitoring centre via a secure signalling network, your security levels are increased – even when the premises are vacant
- Monitoring can assist with meeting business and insurance requirements
- Immediate responses are given to any triggered alarms
- Complete management of your systems from one trusted provider
- Professional and calm handling of any trigger, with emergency services notified within seconds if required
Increased Security
At Churches Fire & Security, we work to the highest standards and codes of practice, as set by governing bodies in the fire and security sectors.
Our Alarm Receiving Centre is no different – the monitoring we carry out is NSI Gold Accredited and operates to the most up-to-date British Standard EN 50518:2019+A1:2023.
With these levels of accreditation in monitoring, alarm handling and management systems, our working practices are subject to regular review and auditing to ensure we are meeting the required standards.
With your premises being monitored 24/7, you can be confident that every alarm trigger – whether genuine or in error – will be dealt with swiftly and calmly.
ARC Operation
Based in a protected Churches location, our state-of-the-art centre is accessed only by colleagues with the correct level of security clearance. Our trained handlers work shifts in rotation to oversee customer CCTV systems, fire and intruder alarms and sprinkler systems every day of the year, including holiday periods.
The alarm alerts and triggers received at the centre are quickly verified before our handler makes contact with the property owner, key holders and the emergency services, if applicable
For more on our in-house ARC, download our information sheet.
Downloads
Alarm Receiving Centre Information
What Our Clients Say
“Our confidence in your service delivery continues to grow… we now use Churches Fire as the benchmark against our other contractors.”
Ryan Jardine
Senior Property Manager, Bupa UK
“Thanks to the recent servicing by Churches, the heat detectors and fire alarms worked correctly, and nobody was injured during the fire.”
Site Manager
“Churches Fire & Security deliver a very good level of service across our housing stock. Whether it’s servicing, maintenance, or emergency call-outs, the technicians are always polite, presentable and represent Churches Fire in a positive manner. They’re experts in their field and provide a high level of service in what can be a very challenging sector.”
Stewart Holloway
Facilities Co-Ordinator, Wrekin Housing
“Churches Fire & Security is a very dependable fire and security company with high standards which we approve of as a quality star company. All of their staff, be it telephone support or engineers attending the site are very helpful and knowledgeable of their duties. They will always provide a consistently good service.”
James Flanagan
Maintenance Manager, Radisson Blu
“Churches Fire & Security have always been focused on delivering a premium fire protection services. With excellent communication and a desire to maintain high KPI/SLA results month on month. From the Managing Director to the helpdesk staff, the entire Churches Fire team demonstrates a strong dedication to the contract.”
Pat Murphy
Area Building Manager, Mitchells & Butlers
“Our confidence in your service delivery continues to grow… we now use Churches Fire as the benchmark against our other contractors.”
Ryan Jardine
Senior Property Manager, Bupa UK
Contact Our Team Today
Churches Fire & Security lead the way in the industry by offering your business a compliant, reliable and consistent one-stop-shop for fire and security solutions in the UK. Contact our team today to discover how we can help.
