Mitchells & Butlers

About Mitchells & Butlers

Mitchells & Butlers (M&B) are one of the largest operators of restaurants, pubs and bars in the UK. Through their multiple brands such as Miller & Carter, Harvester, Toby Carvery, Stonehouse Pizza and Carvery and Vintage Inns, they offer a wide choice of quality eating and drinking experiences. Their strategy states that ‘the strength of our brands and the quality of our property mean that our business will thrive.’

Churches Fire & Security delivers vital fire protection services to Mitchells & Butlers ensuring that business properties and premises remain safe for both customers and staff.

Enhancing fire safety for commercial businesses

Churches Fire & Security secured a significant contract following a competitive tender process, becoming the trusted provider of fire protection services to more than 1,700 establishments under the renowned Mitchells & Butlers brand. This comprehensive partnership empowers Churches Fire & Security to conduct regular fire safety maintenance services, encompassing yearly fire extinguisher servicing, bi-annual kitchen fire suppression system checks, and sprinkler flow switch testing. The collaboration extends beyond maintenance, as Churches Fire & Security actively supports Mitchells & Butlers’ ongoing refurbishment initiatives for their range of pubs and restaurants.

At the core of this successful collaboration lies a custom-tailored approach that meticulously addresses the distinct fire safety needs of Mitchells & Butlers. A dedicated team of account handlers ensures seamless compliance with both statutory fire regulations and the fire risk assessments specific to Mitchells & Butlers’ establishments. With an unwavering commitment to punctuality, our technicians adhere to rigorous schedules. Their planned service visits are booked two weeks in advance, with a confirmation call the day prior to the appointment, guaranteeing timely attention.

Underpinning this commitment to efficiency is the flexibility to address additional or replacement fire equipment. Churches Fire & Security operates within established spend limits, allowing most supplementary tasks to be addressed during the same service visit. For any additional work, a streamlined process is adopted, with proper documentation and communication to swiftly rectify any issues with our customer, often achieving compliance in record time. This approach significantly reduces costs and accelerates the restoration of legal compliance.

As a testament to our dedication, our performance consistently surpasses expectations. Aligning with Mitchells & Butlers’ stringent system of nine key performance indicators (KPIs), Churches Fire & Security consistently scores above 90% in each category. Our impressive 98% first-time fix rate and a remarkable 97.9% adherence to service level agreements (SLAs) this proves our unwavering commitment to excellence.

Churches Fire & Security continues the excellent partnership, making the fire safety measures work harder for Mitchells & Butlers, safeguarding their premises and personnel with utmost dedication and expertise.

The Churches Fire & Security contract

Our tailored approach, with a dedicated account handler personally responsible for the services delivered, ensures that we:

• Provide national cover, with a single point of contact
• Exceptional communication at all levels
• Deliver a swift response to any callouts
• Meet with Mitchells and Butlers quarterly
• Provide maximum assurance of compliance
• Go above and beyond the call of duty