CASE STUDY: THE WREKIN HOUSING GROUP IS ONE OF THE LARGEST SOCIAL HOUSING PROVIDERS IN THE WEST MIDLANDS.
The Wrekin Housing Group is one of the largest social housing providers in the West Midlands, with almost 13,000 homes across Shropshire, Staffordshire and Telford & Wrekin.
Their values align with Churches Fire & Security’s company philosophy and the way we like to work.
These core values ensure that Churches Fire & Security deliver a compliant and safe environment for tenants, visitors and Wrekin Housing employees.
Our Approach and Solution
During our initial 10-year contract we delivered fire maintenance services to Wrekin Housing Group. The properties serviced covered 290 sites, comprising high-rise flats, residential blocks, warden-managed homes, shops and offices.
As part of our service to Wrekin Housing, we maintain dry risers, smoke vents and fire sprinklers. At the outset of this project, we worked flexibly with Wrekin Housing to develop a bespoke set of interval servicing requirements. We also provide the assurance that emergency call outs for the Group are attended within two hours.
Our years of experience mean that we are familiar with the challenges of maintaining social housing. Therefore, flexibility, combined with responsive communication is key to ensuring that properties remain compliant. Our dedicated account handler manages the relationship with Wrekin and provides the personal interface and ‘reliable friend’, particularly in times of crisis or emergency. Alongside this, our technicians provide direct telephone support on a daily basis.
Wrekin Housing raise individual purchase orders for planned maintenance, which are released electronically to our technicians on a weekly basis. The technicians then make the appointments to attend and confirm by telephone the day before. For remedial works that are noted at the service visit, more than 90% of additional work is completed at the time of the visit, providing a highly-efficient and cost effective service.
The Benefits of working with Churches Fire & Security
The importance of protecting the Group’s buildings and tenants is paramount to their work. Our solutions deliver:
- Technology-enabled communications
- Monthly customer meetings
- Transparency and visibility through our customer portal
- Swift rectification of issues
- A responsive, caring account handler
- Compliancy assurance
Churches Fire & Security deliver a very good level of service across our housing stock. Whether it's servicing, maintenance or emergency call outs, the technicians are always polite, presentable and represent Churches Fire in a positive manner. They're experts in their field and provide a high level of service in what can be a very challening sector.
Stewart Holloway, Facilities Co-Ordinator
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