How We Work
Our Mission
To safeguard life and property from the threat of fire and theft.
Our Vision
To be the best and most trusted partner in fire safety and security, giving an unsurpassed customer experience at all touchpoints.
Our Values
Reliable
- We are here for our customers; 24 hours a day, 365 days a year.
- We provide an unrivalled quality of service with confidence.
- We shape our services according to our customer’s needs.
Trusted
- We act with integrity by doing what’s right, not what’s easy to ensure that our customer’s obligations are fulfilled and compliant.
- We act with honesty and pride ourselves on nurturing long-term customer relationships.
- Our work is continually assessed by independent third-party accreditors to ensure the highest quality service and maintenance; the safety of our employees, customers and partners is our top priority.
Knowledgeable
- Our nationwide team of highly-trained technicians are our greatest assets, providing the UK with world-class fire safety and security.
- We support our technicians through a team of technical managers, experienced account handlers, designers and support staff.
- Our passion for continuous learning and development makes us credible experts in ensuring legal fire safety and security responsibilities are adhered to.
Speed of Response
- We deliver industry leading call-out response times; we recognise that quick resolutions are important to our customers.
- We constantly review new technology and innovative solutions to improve the efficiency and effectiveness of our service.
- We pride ourselves on the speed and capabilities of our support and customer service teams.
Innovative
- We push for simplicity, utilising unparalleled systems to save our customers’ both time and money, often by removing the need for multiple technician visits.
- We utilise the latest technologies to provide a suite of management information and analytics in one centralised customer portal.
- We partner with industry leading systems to widen our technical capabilities and provide additional account visibility to our customers.
Our Compliance Focus
Our company is committed to ensuring the highest standards of health and safety by providing dedicated resources, including internal staff training and the support of a third-party SHE consultant. We actively participate in industry trade associations and working groups to stay at the forefront of best practices. Additionally, we hold third-party certification of our quality management system (ISO 9001) and are fully accredited by Altius. To enhance customer experience, we offer a customer portal that provides real-time access to all compliance documentation.
Here For You
As a company, we aim to be personal and relatable. We are continually reviewing our processing to be able to provide the best customer service to our customers. You may have noticed we have a new phone system that will ask you some questions prior to connecting with one of our team. Entering your verified Customer Number, Postcode and reason for your call will allow us to route you to the member of our team to best help you with your query first time.
Regular Assessment
As an active member of the FIA, we keep abreast of fire legislation changes and product developments, filtering key information across our company through our ongoing staff training. This staff training also focuses on key areas of professional development and allows us to better train staff to collaborate with our clients.
Our regular stream of customer feedback and Net Promotor Score surveys enable us to establish areas for continuation and improvement in our services. Spotting what others miss, we do not just look at your current solutions, but look at what you need and will need in the future, growing your solution with your business. Our app has been specifically designed and purposed for use with our valued customers and is evolving to fulfil new requirements as they arise.
In order to keep our systems and processes in check, we also have yearly checks by trade bodies and audits by internal and external auditors.
What Our Clients Say
“Our confidence in your service delivery continues to grow… we now use Churches Fire as the benchmark against our other contractors.”
Ryan Jardine
Senior Property Manager, Bupa UK
“Churches Fire & Security have always been focused on delivering a premium fire protection services. With excellent communication and a desire to maintain high KPI/SLA results month on month. From the Managing Director to the helpdesk staff, the entire Churches Fire team demonstrates a strong dedication to the contract.”
Pat Murphy
Area Building Manager, Mitchells & Butlers
“Churches Fire & Security is a very dependable fire and security company with high standards which we approve of as a quality star company. All of their staff, be it telephone support or engineers attending the site are very helpful and knowledgeable of their duties. They will always provide a consistently good service.”
James Flanagan
Maintenance Manager, Radisson Blu
“Churches Fire & Security deliver a very good level of service across our housing stock. Whether it’s servicing, maintenance, or emergency call-outs, the technicians are always polite, presentable and represent Churches Fire in a positive manner. They’re experts in their field and provide a high level of service in what can be a very challenging sector.”
Stewart Holloway
Facilities Co-Ordinator, Wrekin Housing
“Thanks to the recent servicing by Churches, the heat detectors and fire alarms worked correctly, and nobody was injured during the fire.”
Site Manager
“Our confidence in your service delivery continues to grow… we now use Churches Fire as the benchmark against our other contractors.”
Ryan Jardine
Senior Property Manager, Bupa UK
Contact Our Team Today
Churches Fire & Security lead the way in the industry by offering your business a compliant, reliable and consistent one-stop-shop for fire and security solutions in the UK. Contact our team today to discover how we can help.
