Churches Fire & Security’s ARC Launches SCARLETT

SCARLETT is an AI‑Powered Assistant Designed to Transform System Testing for Customers.

Our Alarm Receiving Centre (ARC) is delighted to announce the launch of SCARLETT, a new AI powered assistant created to dramatically improve the speed and efficiency of placing systems on test.

SCARLETT is part of our strategic investment in advanced technology to enhance our customer’s experience, reduce waiting times, and strengthening our operational response to real life safety alarms. Designed specifically to streamline routine testing tasks, SCARLETT provides customers with instant, automated support – eliminating the need to wait in queues for an ARC operator to become available.

“SCARLETT represents an important step forward in the evolution of our service. By automating routine requests, we can deliver a faster, smoother experience for our customers while ensuring our teams are focused on what matters most: responding quickly and effectively to genuine safety events.”

Mark Stansfield, ARC Manager.

Enhanced Customer Experience with No Changes Required

SCARLETT enables customers to:

• Place systems on and off test instantly
• Receive immediate signal readbacks for faster confirmation
• Benefit from shorter waiting times and improved service reliability

Churches is committed to ensuring that SCARLETT is designed to enhance service delivery, not replace personnel.

“SCARLETT is here to support our team – not to reduce it. Our operators remain essential in managing critical and safety‑related alarms. By handling routine test requests, SCARLETT allows our people to focus their expertise where it is needed most.”

Mark Stansfield

This approach ensures improved response times for urgent events, greater operational efficiency, and a more reliable service overall.

Commitment to Innovation and Customer Safety

The introduction of SCARLETT underlines Churches Fire & Security’s commitment to continuous improvement, customer safety, and the adoption of modern technologies that enhance service quality. Churches is dedicated to investing in tools and capabilities that elevate the customer journey – SCARLETT is just one of the steps we’re taking to deliver smarter, faster and more responsive support.