Case Study
The Wrekin Housing Group
The Client
The Wrekin Housing Group, a West Midlands social housing giant, boasts nearly 13,000 homes spanning Shropshire, Staffordshire, and Telford & Wrekin. Their unwavering commitment to fire safety mirrors Churches Fire & Security’s ethos.
These shared values underpin Churches Fire’s dedication to providing compliant, fire-safe environments for tenants, visitors, and Wrekin Housing employees. As a leading fire protection company, we prioritise delivering excellent fire protection services for our customers, ensuring peace of mind for all.
Sector:
Services:
Our Trusted Service Solutions
Throughout our continued and long partnership with The Wrekin Housing Group, we’ve diligently delivered full-service fire safety and protection services. Our contract encompassed an impressive 290 sites, ranging from high-rise flats and residential blocks to warden-managed homes, shops, and offices.
At the heart of our commitment lies the maintenance of critical fire prevention systems, including dry risers, smoke vents, and fire sprinklers. Right from the project’s inception, we collaboratively tailored our services as part of the agreement, into interval servicing with Wrekin Housing, ensuring their unique needs were met. In times of crisis or emergency, we offer the invaluable assurance of swift emergency response, with our teams ready to act within two hours.
Our extensive experience in social housing maintenance equips us to tackle its distinctive challenges. To maintain fire safety compliance, we prioritise flexibility and open lines of communication. Our dedicated account handler serves as a reliable and personal point of contact, fostering a relationship built on trust and dependability. Our skilled technicians provide daily telephone support, ensuring Wrekin Housing’s peace of mind.
For planned maintenance, Wrekin Housing generates individual purchase orders, which are seamlessly sent electronically to our technicians each week. These technicians, in turn, schedule appointments and confirm them with a courtesy call the day prior. During service visits, over 90% of identified remedial work is promptly addressed, exemplifying our commitment to delivering a highly efficient and cost-effective service that aligns with commercial fire safety regulations.
Benefits of working with Churches Fire:
Technology-enabled communications
Monthly customer meetings
Transparency and visibility through our customer portal
Swift rectification of issues
A responsive, caring account handler
Fire safety compliance and assurance
“Churches Fire & Security deliver a very good level of service across our housing stock. Whether it’s servicing, maintenance, or emergency call-outs, the technicians are always polite, presentable and represent Churches Fire in a positive manner. They’re experts in their field and provide a high level of service in what can be a very challenging sector.”
Stewart Holloway
Facilities Co-Ordinator, Wrekin Housing
Featured solutions
Fire Evacuation Drills
Evacuating the premises safely and effectively is paramount in the event of a fire and the procedure should be familiar to all employees and visitors.
Automatic Opening Vents (AOV)
Churches Fire & Security can help with the installation and servicing of Automatic Opening Vents (AOV), which are critical fire safety systems designed to provide effective smoke and heat ventilation in the event of a fire.
Evacuation Alert System
An Evacuation Alert System from Churches Fire & Security is designed for operation by the fire department and facilitates safe exit for residents and occupiers of high-rise residential properties in the event of a fire.
Emergency Lighting
Churches Fire & Security are experts in industry standard emergency lighting to guide your customers and staff to safety in an emergency.
Fire Training
With it being a legal requirement for employers to ensure that all employees are sufficiently fire-trained, we can offer expert fire training services.
Fire Extinguishers
Churches Fire & Security have the benefit of a UK nationwide operation, so whether your business is large or small you will be covered. The fire extinguisher servicing plan meets all the statutory legal requirements. Starting at basic maintenance every 12 months.
Kitchen Fire Suppression Systems
A kitchen suppression system is used in a industrial or commercial kitchen, an area usually at high risk of fire or injury. Churches Fire supply and maintain both Ansul systems and Amerex products for customers, all of which require fully trained technicians to install and service.
Gent Fire Alarm Systems
We provide top-of-the-range Gent fire alarms that lead the industry to be one of the most advanced fire detection and alarm systems available on the market. A Gent fire alarm provides you with the peace of mind you’d expect from your system.
Fire Risk Assessment
At Churches Fire & Security we provide professional, practical Fire Risk Assessments (FRAs) that give you a clear understanding of fire risks in your premises and the actions needed to control them.
Hose Reels
Fire hose reels are excellent for tackling large fires. We will work with you to determine whether fire hose reels are right for your building and, if so, where they should be placed.
“Our confidence in your service delivery continues to grow… we now use Churches Fire as the benchmark against our other contractors.”
Ryan Jardine
Senior Property Manager, Bupa UK
Contact our team today
Churches Fire & Security lead the way in the industry by offering your business a compliant, reliable and consistent one-stop-shop for fire and security solutions in the UK. Contact our team today to discover how we can help.