Case Study
Mitchells & Butlers
The Client
Mitchells & Butlers (M&B) are one of the largest operators of restaurants, pubs and bars in the UK. Through their multiple brands such as Miller & Carter, Harvester, Toby Carvery, Stonehouse Pizza and Carvery and Vintage Inns, they offer a wide choice of quality eating and drinking experiences. Their strategy states that ‘the strength of our brands and the quality of our property mean that our business will thrive.’
Churches Fire & Security delivers vital fire protection services to Mitchells & Butlers ensuring that business properties and premises remain safe for both customers and staff.
Sector:
Our Trusted Service Solutions
Churches Fire & Security secured a significant contract following a competitive tender process, becoming the trusted provider of fire protection services to more than 1,700 establishments under the renowned Mitchells & Butlers brand. This comprehensive partnership empowers Churches Fire & Security to conduct regular fire safety maintenance services, encompassing yearly fire extinguisher servicing, bi-annual kitchen fire suppression system checks, and sprinkler flow switch testing. The collaboration extends beyond maintenance, as Churches Fire & Security actively supports Mitchells & Butlers’ ongoing refurbishment initiatives for their range of pubs and restaurants.
At the core of this successful collaboration lies a custom-tailored approach that meticulously addresses the distinct fire safety needs of Mitchells & Butlers. A dedicated team of account handlers ensures seamless compliance with both statutory fire regulations and the fire risk assessments specific to Mitchells & Butlers’ establishments. With an unwavering commitment to punctuality, our technicians adhere to rigorous schedules. Their planned service visits are booked two weeks in advance, with a confirmation call the day prior to the appointment, guaranteeing timely attention.
Underpinning this commitment to efficiency is the flexibility to address additional or replacement fire equipment. Churches Fire & Security operates within established spend limits, allowing most supplementary tasks to be addressed during the same service visit. For any additional work, a streamlined process is adopted, with proper documentation and communication to swiftly rectify any issues with our customer, often achieving compliance in record time. This approach significantly reduces costs and accelerates the restoration of legal compliance.
As a testament to our dedication, our performance consistently surpasses expectations. Aligning with Mitchells & Butlers’ stringent system of nine key performance indicators (KPIs), Churches Fire & Security consistently scores above 90% in each category. Our impressive 98% first-time fix rate and a remarkable 97.9% adherence to service level agreements (SLAs) this proves our unwavering commitment to excellence.
Churches Fire & Security continues the excellent partnership, making the fire safety measures work harder for Mitchells & Butlers, safeguarding their premises and personnel with utmost dedication and expertise.
Benefits of working with Churches Fire:
Provide national cover, with a single point of contact
Exceptional communication at all levels
Deliver a swift response to any callouts
Meet with Mitchells and Butlers quarterly
Provide maximum assurance of compliance
Go above and beyond the call of duty
“Churches Fire & Security have always been focused on delivering a premium fire protection services. With excellent communication and a desire to maintain high KPI/SLA results month on month. From the Managing Director to the helpdesk staff, the entire Churches Fire team demonstrates a strong dedication to the contract.”
Pat Murphy
Area Building Manager, Mitchells & Butlers
Featured solutions
Fire Evacuation Drills
Evacuating the premises safely and effectively is paramount in the event of a fire and the procedure should be familiar to all employees and visitors.
Automatic Opening Vents (AOV)
Churches Fire & Security can help with the installation and servicing of Automatic Opening Vents (AOV), which are critical fire safety systems designed to provide effective smoke and heat ventilation in the event of a fire.
Evacuation Alert System
An Evacuation Alert System from Churches Fire & Security is designed for operation by the fire department and facilitates safe exit for residents and occupiers of high-rise residential properties in the event of a fire.
Emergency Lighting
Churches Fire & Security are experts in industry standard emergency lighting to guide your customers and staff to safety in an emergency.
Fire Training
With it being a legal requirement for employers to ensure that all employees are sufficiently fire-trained, we can offer expert fire training services.
Fire Extinguishers
Churches Fire & Security have the benefit of a UK nationwide operation, so whether your business is large or small you will be covered. The fire extinguisher servicing plan meets all the statutory legal requirements. Starting at basic maintenance every 12 months.
Kitchen Fire Suppression Systems
A kitchen suppression system is used in a industrial or commercial kitchen, an area usually at high risk of fire or injury. Churches Fire supply and maintain both Ansul systems and Amerex products for customers, all of which require fully trained technicians to install and service.
Gent Fire Alarm Systems
We provide top-of-the-range Gent fire alarms that lead the industry to be one of the most advanced fire detection and alarm systems available on the market. A Gent fire alarm provides you with the peace of mind you’d expect from your system.
Fire Risk Assessment
At Churches Fire & Security we provide professional, practical Fire Risk Assessments (FRAs) that give you a clear understanding of fire risks in your premises and the actions needed to control them.
Hose Reels
Fire hose reels are excellent for tackling large fires. We will work with you to determine whether fire hose reels are right for your building and, if so, where they should be placed.
“Our confidence in your service delivery continues to grow… we now use Churches Fire as the benchmark against our other contractors.”
Ryan Jardine
Senior Property Manager, Bupa UK
Contact our team today
Churches Fire & Security lead the way in the industry by offering your business a compliant, reliable and consistent one-stop-shop for fire and security solutions in the UK. Contact our team today to discover how we can help.