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Case Study
Learn more about our partnership with Burnley Council.
The Client
Churches Fire Security Limited have been providing routine, reactive and remedial service and maintenance of fire, intruder & CCTV systems to a local Borough Council.
The services included monitoring of fire and intruder systems as well as all reactive call out and new project installations.
Sector:
Our Trusted Service Solutions
Special Requirements
Our National Account Manager and Account Handler are constantly reviewing the account with the customer to ensure that our service meets with their expectation and delivers or exceeds all agreed KPI’s.
In addition, we allocate field support, which includes designated technicians managed and supported by Field Line Managers (FLM). They work harmoniously to ensure job allocations are completed on time and oversee realistic scheduling.
The Outcomes
During the past 10 years supporting this customer we have been able to understand the customers issues especially managing the different challenges their residents generate. Accessibility removing unnecessary stress is a fundamental aspect of supporting this customer, the quality of service is of greater importance than cost savings because of the importance of reputational value.
Benefits of working with Churches Fire:
Nationwide reach
Complete Fire and Security care
First-class customer service
Proactive approach to compliance
Tailor-made technical solutions
Featured solutions
Fire Evacuation Drills
Evacuating the premises safely and effectively is paramount in the event of a fire and the procedure should be familiar to all employees and visitors.
Automatic Opening Vents (AOV)
Churches Fire & Security can help with the installation and servicing of Automatic Opening Vents (AOV), which are critical fire safety systems designed to provide effective smoke and heat ventilation in the event of a fire.
Evacuation Alert System
An Evacuation Alert System from Churches Fire & Security is designed for operation by the fire department and facilitates safe exit for residents and occupiers of high-rise residential properties in the event of a fire.
Emergency Lighting
Churches Fire & Security are experts in industry standard emergency lighting to guide your customers and staff to safety in an emergency.
Fire Training
With it being a legal requirement for employers to ensure that all employees are sufficiently fire-trained, we can offer expert fire training services.
Fire Extinguishers
Churches Fire & Security have the benefit of a UK nationwide operation, so whether your business is large or small you will be covered. The fire extinguisher servicing plan meets all the statutory legal requirements. Starting at basic maintenance every 12 months.
Kitchen Fire Suppression Systems
A kitchen suppression system is used in a industrial or commercial kitchen, an area usually at high risk of fire or injury. Churches Fire supply and maintain both Ansul systems and Amerex products for customers, all of which require fully trained technicians to install and service.
Gent Fire Alarm Systems
We provide top-of-the-range Gent fire alarms that lead the industry to be one of the most advanced fire detection and alarm systems available on the market. A Gent fire alarm provides you with the peace of mind you’d expect from your system.
Fire Risk Assessment
At Churches Fire & Security we provide professional, practical Fire Risk Assessments (FRAs) that give you a clear understanding of fire risks in your premises and the actions needed to control them.
Hose Reels
Fire hose reels are excellent for tackling large fires. We will work with you to determine whether fire hose reels are right for your building and, if so, where they should be placed.
“Our confidence in your service delivery continues to grow… we now use Churches Fire as the benchmark against our other contractors.”
Ryan Jardine
Senior Property Manager, Bupa UK
Contact Our Team Today
Churches Fire & Security lead the way in the industry by offering your business a compliant, reliable and consistent one-stop-shop for fire and security solutions in the UK. Contact our team today to discover how we can help.