Key Customer Support – 12 month FTC

Key Customer Support
£22,000 P/A + Full Company Benefits
Monday to Friday – 12 month contract

Churches Fire is an industry leading National Fire Security business that is rapidly growing and seeking a proactive and motivated professional to join the team. We have a track record of providing fantastic opportunities to candidates throughout the country and are seeking a Key Customer Support to work from our newly refurbished state of the art Head Office in Chandlers Ford.

The Role:

  • Taking ownership of a portfolio of accounts, ensuring each client receives a high level of quality service that reflects the company’s Vision and Values.
  • Maintain the company’s existing relationships with customers through regular meetings and phone calls.
  • Assisting with increasing retention and improving commercial value with client accounts.
  • Keeping Managers and Directors informed of any major account changes, re-tenders, issues or queries.
  • Ensuring KPI’s are met and Service Level Agreements and adhered to.
  • Ensuring consistent communication with all necessary stakeholders.
  • Making sure that all service orders outstanding with your clients are completed in the quickest time possible.
  • Working with your assigned Administrator to define their weekly tasks and plan.
  • Following up outstanding quotations.
  • Monitoring your accounts and ensuring that overdue debt is kept to a minimum, working in partnership with the credit control department.
  • Auditing your accounts on a regular basis.
  • Ensuring that all information inputted on to the system is accurate and any inaccurate information is deleted.
  • Playing a positive part in the team and contributing to overall team goals!

The Ideal Candidate:

  • Must have previous customer services/account management experience from either an office, call centre or contact centre environment!
  • Will ideally have experience of managing a portfolio of clients’ accounts from a service environment.
  • Must be used to liaising with clients via phone and email, and will ideally have some experience meeting with clients face to face.
  • Must have a good telephone manner and strong IT skills!
  • Must be accurate and have good attention to detail.
  • Will have a can do attitude and be proactive with their own work load.
  • Must produce work to a high quality and be able to react to different tasks as they arise!
  • Must be a positive person with good work ethic and attitude!

Apply now or contact Churches Fire Recruitment Team: / 03330112328

Dynamite Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Job Reference: BBBH5836_1559316080

Salary: Up to £22000 per annum + Benefits

Salary per: Annum

Job Duration:

Job Start Date:

Apply Now